The SuperScript 600 and 3000 series printers are not repairable at local dealers or repair centers, they are depot repairable at NEC. NEC’s policy is repair or replacement of defective printers customers need to email us at info@oemservices.us for Technical Support.
and the SuperScript printer does not print.
Add a
second I/O port and configure it for LPT2 and connect the SuperScript printer to it.
The Disney sound card may not support high speed bi-directional printing. Contact Disney
technical support for further assistance.
Clear the paper jam and try the following:
- Check new EP cartridge for damage, (If damaged return to place of purchase)
- Replace old cartridge and try printing.
- If paper still jams with the old ep cartridge the printer
needs service. Call 1-800-632-4650.
The SuperScript 610, 610Plus, 660, 660Plus are Windows based
only.
The SuperScript 660i, 860 might be used with Powerprint
software for MACS. NEC does not support this format.
The SuperScript 1260N and SuperScript 870 with the NIC
option installed can be connected to a MAC using the following cables and
drivers provided by NEC.
We suggest the following: Increase Virtual Memory to 20 MB permanent,
VIRTUAL MEMORY
As mentioned in Chapter 2 System Requirements ,SuperScript 6xx Windows Software requires a total of 12.5 megabytes of space, divided between your PC memory (a minimum of 4 megabytes) and your Windows virtual memory. For example, if your system has 4 megabytes of RAM, then you must allocate at least 8.5 megabytes of virtual memory. If you have 5 megabytes of RAM, then you need at least 7.5 megabytes of virtual memory, and so on. It is strongly recommended that you use permanent virtual memory, rather than temporary. You can change this through the Control Panel, following the steps described below. Also, if you are using some disk compression software such as Double Space, Windows requires that your virtual memory be setup on a non-compressed drive. If you have not already designated the desired amount of virtual memory to run SuperScript or if you wish to convert to permanent virtual memory, do that now by using the Control Panel. The instructions below assume your system has the minimum amount of PC RAM, 4 megabytes.
- From the Program Manager screen, double-click on the Control Panel icon.
- Double-click on the 386 Enhanced icon.
- Click on the Virtual Memory button.
- If the Size shown in the Virtual Memory dialog box is less than the amount you need, xxxx KB, or Type is temporary or none, then click on the Change button. Increase the size to at least xxxx KB. Select type permanent. For best performance, select 32-bit access (if it is available). Click on the OK button.
- Open control panel
- Open printers
- uncheck use Windows print manager
- click on connect
- uncheck fast print direct to port
- click ok
- click on setup and check Use NEC's print manager
- In order to make the settings effective, restart Windows by clicking the Restart button.
If Windows does not let you allocate the required amount of space, check to make sure you have enough room on your hard disk drive. If you have enough free disk space and Windows won’t let you create large enough permanent virtual memory, you may need to run a disk defragmentation utility, such as Norton Utilities sd or defrag which ships with DOS 6.0 or higher, to clean up your hard disk drive, before changing your virtual memory to permanent. In the mean time you can use temporary virtual memory instead of permanent.
NOTE: For more information on virtual memory in Windows, refer to the Microsoft Windows 3.1 User Guide.
- Xircom card may not support high speed bidirectionl connection, install an additional I/O port and configure for LPT2 and connect trhe SuperScript printer to LPT2.
- Contact Laplan and Xircom technical support for further
assistance.
repair or replace
Xeroxed letterhead with computer generated letterhead.
Note: Check with the xerox company and check if the toner they are using is
capable of withstanding 392 degrees F for .1 seconds. This is the temperature the
fuser reaches to fuse the toner to the paper.
Check the following:
- Check paper selection in the application's page setup
and the printer software paper setup,
make sure they are the same size. - The application's settings over ride the printer settings.
Ex. if application is set for legal and letter is loaded in the printer, the printer will have a paper jam. - If the settings are correct in the application and the
printer setup call 1-800-632-4650 for support.
- From the Program Manager screen, double-click on the Control Panel icon.
- Open main
- Open control panel
- Open printers
- uncheck use Windows print manager
- click on connect
- uncheck fast print direct to port
- check what port is selected (ex. LPT1: )if it is
- reset printer to NEC.GDI port
- click ok
- click on setup and check Use NEC's print manager
- click ok and close printer setup
- In order to make the settings effective, restart Windows by clicking the Restart button.
- If after restarting Windows and GDI mode still doesn't print
call 1-800-632-4650 for support
SuperScript printing dark streak down page.
- Check for any torn pieces of paper remaining in the paper path from a previous paper jam. (See Chapter 10 "Paper Jam".)
- Clean the laser beam window (Refer to Chapter 9 "Cleaning the printer Mechanism".)
- Rock the Toner Cartridge. (Refer to Chapter 9 "Redistributing the Toner".) Reinsert the cartridge and print several pages.
- Install a new toner cartridge.
Incomplete page when printing longer documents or
when printing complex images.Incomplete pages may be printed when printing a complex image or longer documents.
- Add optional memory expansion module* to the printer.
(See Appendix F "Installing the Memory Expansion Module".)- Try increasing Virtual Memory,
- From the Program Manager screen, double-click on the Control Panel icon.
- Double-click on the 386 Enhanced icon.
- Click on the Virtual Memory button.
- If the Size shown in the Virtual Memory dialog box is less than the amount you need, xxxx KB, or Type is temporary or none, then click on the Change button. Increase the size to at least xxxx KB. Select type permanent. For best performance, select 32-bit access (if it is available). Click on the OK button.
- Open control panel
- Open printers
- uncheck use Windows print manager
- click on connect
- uncheck fast print direct to port
- click ok
- click on setup and check Use NEC's print manager
- In order to make the settings effective, restart Windows by clicking the Restart button.
- add more RAM to CPU,
- repair or replace cable with IEEE 1284 6' bi-directional cable
- upgrade software.
*SuperScript 610 cannot be upgraded has 256K standard
*SuperScript 610Plus and 660 come with 256K standard and can add up to an additional 2 MB
of ram.
SuperScript 660i comes with 512K and can add up to an additional 48 MB of ram.
* these SuperScript printers are host based and rely and use the host CPU's memory. Adding
additional memory in the PC is more effective for these printers.
Replace cable with IEEE 1284 6' bi-directional cable. If image shifting to right continues Call for service call 1-800-632-4650..
Make sure face down door is open, make sure envelopes are recommended by NEC to use with printer. If correct envelopes are used call for service.
Call for service call 1-800-632-4650..
Check EP cartridge for broken tab, tab is located left side. If this tab is missing the printer will not sense the EP cartridge in printer and register a steady red light. Return EP cartridge to dealer for replacement.
Check what application is being used, are you printing from Windows or DOS. The printer must be run through Windows. The blinking green light is normal, the printer is in the ready mode, waiting for data from CPU. If you try printing straight from DOS without Windows the printer will not register the data, the green light will just blink.
Check for paper in hopper, shut printer down and retry. Download printer driver from NEC. If problem continues Call for service call 1-800-632-4650..
Call for service.
Suggest baking about 20 sheets in an oven/microwave for about 10 minutes (usually
in high humidity)
Suggest placing about 20 sheets in refrigerator for about 10 minutes (usually very dry -
Northern Canada)
Can be caused by environmental conditions.
Solution - run MSD(Microsoft System Diagnostic) check system hardware if system has a game installed try removing the game card, restart your system and retry printing from Windows.
Shut off the printer, reseat the cable several times (at the printer side) , retry printing, if same problem replace printer cable with IEEE 1284 6' printer cable.
Change printer cable to IEEE 1284 6' printer cable.
NEC does not recommend connecting to switching devices. The parallel port on the SperScript is a high speed bi-directional port that must be driven in real time (i.e delays). And it's very sensitive to noise and static electricity.
No, NEC does not recommend the use of refurbished cartridges and the engine is NEC's requiring the use of NEC toner cartridges only.
* the SuperScript 610 cannot be upgraded
has 256K standard
* the SuperScript 610Plus and 660 come with 256K standard and can add up to an additional
2 MB of ram.
the SuperScript 660i comes with 512K and can add up to an additional 48 MB of ram.
the SuperScript 860 comes with 1 MB, can add up to an additional 4 MB of ram.
the SuperScript 1260 comes with 2 MB, can add up to an additional 16 MB of ram.
* these SuperScript printers are host based and rely and use the host CPU's memory. Adding
additional memory in the PC is more effective for these printers.
Call for service call 1-800-632-4650..
Check seating of EP cartridge, if it looks fine,
Call for service call 1-800-632-4650..
The SuperScript 610, 610Plus,
660, 660Plus cannot test for added memory.
The SuperScript 1260, 860, 660i run test page and check for installed memory.
to test the 1260 press the test button to get a copy of the printer settings.
to test the 860 open the printer's status monitor click on printer settings to check for
memory installed.
to test the 6601, hold the action button while powering on the printer.
Getting black vertical
lines on page
Printed page is dark
Printed page is light
Getting black line along left edge
Getting black hazy background on page
Print missing on page, white spots random
Print missing on page, white spots fixed
Getting black line on backside of page located at the top
Just send the printer
body only.
Note:DO NOT return product with accessory items such as cables, manuals, hoppers,
toner, etc NECTECH will not be responsible for the return of these items.
The SuperScript 860’s memory can be
expanded by adding a Single In-line Memory Module (SIMM),
available from your local dealer. The specifications are as follows: SIMM, 72 pin, 70
nsec, DRAM module
with gold finger, 1 MB or 4 MB.
Check the paper you are using and make sure it
is NEC Dye Sublimation paper order #70-080
(letter).
Check the software (v2.1) setup under color and see what ribbon is sensed. If software is
version 1 you can obtain version 2.1 by:
Our BBS supports up to 56, n,8,1 (978-742-8706)
http://printers.necsam.com
or call 1-800-632-4650 for a $15.00 (shipping & handling) charge (MasterCard/Visa) to
get the driver mailed out. ( order
136-917875-501A).
The file(s) to download are: SS3001.EXE, SS3002.EXE, SS3003.EXE, SS3004.EXE
Call for service call 1-800-632-4650.
Repair the printer give TA# and
transfer to service.
For service call 1-800-632-4650.
The cost per page for Thermal Mode
The cost per page Variable Dot
Mode
The cost per page for the Dye
Sublimation mode
This is how the Thermal Mode works.
This is how the Variable
Dot (Color Graphics) Mode works
This is how the Dye
Sublimation Mode works
